Remote Desktop Protocol (RDP)

Remote Desktop Protocol (RDP) is software commonly used by customer support representatives to remotely take over full control of a customer’s desktop and fix the issues on their computer. Issues arise with this software due to hackers using it for malicious purposes, such as when a hacker convinces an employee they are a customer support representative and have a victim activate RDP so the hacker can fix their “infected” computer. The hacker will then take over full control of the computer, allowing them access to everything on that system.

What Does This Mean For My SMB?

In order to not fall victim to a RDP-based attack,  you need to be doing these things to protect your sensitive information:

  1. Govern employees with policies and procedures. You need a password policy, an acceptable use policy, an information handling policy, and a written information security program (WISP) at a minimum.
  2. Train employees on how to spot and avoid phishing attacks. Adopt a Learning Management system like CyberHoot to teach employees the skills they need to be more confident, productive, and secure.
  3. Test employees with Phishing attacks to practice. CyberHoot’s Phish testing allows businesses to test employees with believable phishing attacks and put those that fail into remedial phish training.
  4. Deploy critical cybersecurity technology including two-factor authentication on all critical accounts. Enable email SPAM filtering, validate backups, deploy DNS protection, antivirus, and anti-malware on all your endpoints.
  5. In the modern Work-from-Home era, make sure you’re managing personal devices connecting to your network by validating their security (patching, antivirus, DNS protections, etc) or prohibiting their use entirely.
  6. If you haven’t had a risk assessment by a 3rd party in the last 2 years, you should have one now. Establishing a risk management framework in your organization is critical to addressing your most egregious risks with your finite time and money.
  7. Buy Cyber-Insurance to protect you in a catastrophic failure situation. Cyber-Insurance is no different than Car, Fire, Flood, or Life insurance. It’s there when you need it most.

Most of these recommendations are built into CyberHoot. With CyberHoot you can govern, train, assess, and test your employees. Visit and sign up for our services today. At the very least continue to learn by enrolling in our monthly Cybersecurity newsletters to stay on top of current cybersecurity updates.

For information on how to setup access to a computer using RDP, please watch this video.
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