These five (5) roles are all mutually exclusive. Because you are a Manager, does not mean you are a user. Same for Administrators and Group Managers. You must create each independent of one another and delete them independent of one another.
Users: these accounts receive training
Managers: these accounts receive compliance reports for all users recursively below them (managers of managers are reported upon)
Group Leaders/HR Contact: these accounts receive optional HR escalation (email #4 for non-compliant users)
Client Administrator: these accounts can manipulate anything in a single client account
MSP Super Administrator: these accounts can change between all client accounts, can edit MSP Settings, and can do everything a client administrator can do.
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