When insurance meets cybersecurity: Building real protection, not just compliance

cyberSuite

Serving small to medium-sized businesses across Australia and New Zealand, with select enterprise clients, cyberSuite bridges the gap between insurance and practical cybersecurity solutions. cyberSuite operates as the sister company of Emergence Insurance, creating a unique position in the cybersecurity landscape.

With its dual expertise in insurance and cybersecurity, cyberSuite doesn’t just implement security measures; it helps businesses understand and materially reduce their cyber risks through baseline cyber maturity programs.

Traditional training falls short of real risk reduction

“Staff are one of, if not the major cause of incidents, in the cybersecurity machine. This training is key to effective security.”

The cyberSuite team faced a fundamental challenge: most businesses simply don’t have security awareness training in place, leaving them vulnerable to the biggest attack vector – human error.

Before discovering CyberHoot, cyberSuite had attempted partnerships with two other cyber training providers, but neither delivered the outcomes they needed.

The key challenges they faced included:

• Low client adoption and engagement with traditional training approaches
• Difficulty providing convincing evidence of training benefits
• Complex onboarding processes that hindered implementation
• Need for engaging, monthly training delivery with phishing components

Most critically, cyberSuite needed a solution that would provide tangible risk reduction, something their insurance background made them uniquely qualified to measure and value.

Seamless integration meets positive reinforcement

“CyberHoot’s cyber awareness training is a game-changer for businesses looking to build a strong security culture.”

After discovering CyberHoot online, cyberSuite was immediately attracted to three key differentiators:

1. Positive phishing training: A reinforcement approach that builds security culture rather than creating fear
2. Ease of client onboarding: Streamlined implementation without operational burden
3. Robust integrations: Seamless connection with existing client systems

The integration process was seamless, allowing them to quickly deploy the solution across their client base.

CyberHoot’s platform provided cyberSuite with:

• Automated awareness training with consistent monthly delivery
• HootPhish’s positive reinforcement methodology
• AttackPhish’s realistic phishing simulations
• HootPhish Challenge gamified training elements
• Default settings that save time out-of-the-box
• Automated client communications

The platform’s continuous improvement cycle, with regular release notes, ensured cyberSuite always had access to the latest security training methodologies.

Measurable efficiency and enhanced protection

“The platform is easy to use, the training content is clear and effective, and the positive phishing training helps to reinforce good behaviors without creating fear.”

The implementation of CyberHoot transformed cyberSuite’s security awareness offering:

• Significant time savings through automated default settings and client communications
• Higher engagement rates with clear, effective training content, users actually complete
• Positive security culture development without creating user fear or anxiety
• Enhanced client protection through measurable risk reduction
• Insurance alignment as training meets underwriter requirements consistently

The solution became integral to cyberSuite’s value proposition, with training now serving as a key pillar of their service offering.

An unexpected benefit was the strategic positioning advantage: training is consistently requested by insurers and demonstrably reduces the risk of cyber incidents, which are critical factors in their insurance-backed approach.

As cyberSuite looks to the future, it sees continued partnership with CyberHoot as fundamental to its growth strategy, particularly in promoting gamification features for SME businesses.

“It’s a practical and impactful solution for any organization serious about reducing human risk.”

For cyberSuite, the value proposition is clear: seamless integration that saves time, positive reinforcement that builds genuine security culture, and measurable risk reduction that satisfies both MSP and insurance requirements.